Frequently asked Questions AND ANSWERS

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We accept Visa, MasterCard, Discover and American Express.

Our luxury homes and suites are booked instantly. Your stay is only reserved and confirmed when the host receives payment.

Proceed with the following:

  1. Find and click on the property you desire to open the Property Information page.
  2. Once ready, fill in your Arrival and Departure dates (2 night min) Instant Booking on the right.
  3. Follow the prompts.
  4. Introduce yourself to the host: Let us know a little about yourself
  5. Fill in Contact Information
  6. Click Continue
  7. Read and Agree to the Rules and Policies
  8. Enter payment and billing details
  9. Click “Process Payment” button – You will receive an email with your Username and Password from Kaiser Anthony Living. Store is a safe place.
  10. You will be redirected to the Home Page where you can access your new Account Dashboard in the upper right corner which will contain all the information about your stay.

 

 
 

At the time you book your property.

Make sure you check your emails. You will receive emails from Kaiser Anthony Living containing your username and password to log into your Dashboard. If you do not see any immediately after booking, check your spam or Junk folder. Save Kaiser Anthony to your Contacts. You will also receive a Welcome email one day prior to Check-In containing all the information you need to access the property.

Check-in is at 4:00 p.m. We grant early check-in if the place is available.

Check-out is 11:00 a.m.

There are social links and an email link on the property page that will help you share property information. You’ll also receive a confirmation email with details about your reservation. Simply forward that email to them.

Absolutely! There is a Contact the Host button on each property you can use to ask questions and you can provide them with your contact information and they will return contact. If unable to reach the host, select Contact Us to get help from our Customer Support Team.

There are social links and an email link on the property page that will help you share property information. You’ll also receive a confirmation email with details about your reservation. Simply forward that email to them.

It depends on the listing type. When you book a Kaizer Anthony property one of our greeters will be waiting there for you when you arrive. As they get there before you, they’ll be inside the home. So do please ring the doorbell, buzz the buzzer or knock on the door. Because we send one of our friendly faces from our office, it’s really important we know your arrival time. If you are going to be running late, or indeed early, please let us know as soon as you can so that we can reschedule your arrival appointment. 

This depends on the type of listing and the host. But it is advisable that the lead guest will have to, so we can check their details against the booking record, and make sure it is their credit or debit card that will be pre-authorised. So do please make sure the lead guest has brought along a driving license or passport. If we don’t have this, you won’t be able to complete your arrival at the home.
NOTE: You must be 21 years or older to book with us. 

The ‘lead guest’ is the person who arrives at the home to stay. This person can be different from the one who booked the home, but you must let us know if that’s going to be the case when you book. One other thing – the lead guest must be over the age of 21.

Log in to your Guest Dashboard and Contact the host.

 

In our property in Abuja, yes. It is not provided in Houston.

Uber Eats and DoorDash are available. If you have food delivered, you need to meet them at the gate.

Message your host directly for help.

Corporate Office

9100 Southwest Fwy.
Suite 255
Houston, Texas 77074

Direct Contact

Phone: 832 916-9901
Email: guest@kaizeranthonyliving.com

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